Fulfillment Policy
Purpose
This policy establishes guidelines for receiving and entering client requests for marketing projects and ensuring the timely and accurate fulfillment of those requests.
Scope
This policy applies to all employees responsible for receiving and executing all project requests received by Simitre Design. It does not apply to miscellaneous billings and other types of customer credits and debits. Simitre Design is responsible for ensuring compliance with this policy.
Policy
Simitre Design’s fulfillment policy is that customer requests are entered and fulfilled in a timely and accurate manner to ensure the highest levels of customer satisfaction. Simitre Design employees are responsible for this process and are dedicated and proactive in accomplishing this. This process is critical to the effectiveness of all subsequent invoicing activities. Deviations from this policy outlined in this document require written approval from the VP of distribution.
Procedures
Marketing project requests may be placed at any time. Simitre Design is responsible for receiving project requests from clients and ensuring their timely and accurate fulfillment once the request has been approved.
Quality Assurance
It is the responsibility of the client to proofread the requested project. Simitre Design makes every effort to ensure your art is prepared correctly. It is your responsibility to ensure the entire proof is correct. All costs associated with correcting the project (i.e., art, printing, etc.) will be your responsibility after the proof is approved to proceed.
Delivery
Printed materials will be delivered by Simitre Design to local clients. All other printer materials will be delivered by a third-party source (i.e., by the printer or delivery service (USPS, UPS, FedEx, etc.)).
Electronic files will be delivered via email from Simitre Design.
Digital projects, such as websites, will be delivered through the World Wide Web.
Returns
No returns are accepted without prior written authorization. All claims concerning the projects purchased must be brought to our attention immediately. Any claim not reported to Simitre Design in writing within 15 days of receipt of the projects will be waived.
Cancellations
Cancellations must be reported as soon as possible. Should a project be printed before a cancellation request from a client, the client will be responsible for the costs incurred (i.e., design time and printing).
Changes
Changes to a request must be reported as soon as possible. Should a project be printed before a change request is made, the client will be responsible to the costs incurred (i.e., design time and printing).
Refunds
Refunds are not issued for work in progress.